Question 1

What is the cost of Weight Care+?

Accepted Answer

The Weight Care+ program costs $99 a month with an initial 12-month commitment or $139 a month with an initial 3-month commitment. This includes ongoing regular virtual consults with a clinician, writing and renewing prescriptions (if applicable), expert help navigating insurance for prescription coverage, an included at-home lab test or 3-month Daily Multivitamin or Omega-3 Fish Oil supplement supply delivered each quarter (note: at-home lab tests are not available to NY residents due to state regulation of laboratory testing), support for conditions such as prediabetes and high cholesterol, and digital features within the Everlywell app.

Note that the following items are not included in the program fee, and their cost may vary depending on insurance coverage:

Lab Testing (other than included quarterly at-home tests): Lab testing is required before your provider prescribes medication. Required labs include a comprehensive metabolic panel (CMP), hemoglobin A1c, thyroid-stimulating hormone (TSH), and a lipid panel. You can work with Quest or another lab of your choice directly to determine if coverage is available through your insurance plan. The cost of lab testing varies based on your insurance coverage and the labs near you.

Note that certain co-conditions, such as prediabetes and high cholesterol, may require additional ongoing testing. As part of the program, users outside of NY can get an included at-home lab test each quarter (Heart Health, Cholesterol & Lipids, HbA1c). At-home lab tests are not available to NY residents due to state regulation of laboratory testing. If more frequent testing is required, those tests would require an additional fee.

Medication (based on insurance coverage): Your clinical care team will work with you to identify the most affordable and effective medication based on your health needs and insurance coverage. With insurance, prescriptions are typically more affordable, but your exact cost will depend on your insurance plan. If you are uninsured, underinsured, or if the medication is not covered by your insurance, your provider may be able to help you find a prescription discount card. If you are unable to use insurance or a discount card, prescription medication costs may range from $900 to $1,400 for a one-month supply. Everlywell does not directly sell medications. Prescriptions can be filled at the pharmacy of your choice.

Question 2

Are virtual visits for Weight Care+ covered by insurance?

Accepted Answer

Virtual visits for Weight Care+ are not currently covered by insurance. However, some insurance plans may cover other costs related to weight loss treatment, such as lab testing and prescription medication.

Question 3

Is lab testing required for this program?

Accepted Answer

Yes, lab testing is required before your provider prescribes medication. This helps to ensure you are healthy enough to start a weight loss program. Required labs include a comprehensive metabolic panel (CMP), hemoglobin A1c, thyroid-stimulating hormone (TSH), and a lipid panel. These labs may also need to be repeated periodically to monitor how your body is responding to the medication.

Question 4

Where can I get the initial lab testing done?

Accepted Answer

Your provider will direct you to have your lab testing performed at your nearest Quest laboratory. Additionally, if you have completed the required lab testing in the past six months, you can upload them for your clinician to review.

Question 5

What is the cost of the initial lab testing?

Accepted Answer

The cost of the initial in-person lab testing will vary depending on your location and if you are using insurance or paying out-of-pocket. To confirm if lab testing is covered by your insurance plan, contact your insurance carrier directly.

Question 6

Is the initial lab testing covered by insurance?

Accepted Answer

Lab testing may be covered by your insurance plan. To confirm coverage, contact your insurance carrier directly.

Question 7

What at-home tests and supplements are included in the program?

Accepted Answer

As part of the program, you will get to choose one of these at-home lab tests or supplements every three months*:

These have been selected to support preventive health and common conditions associated with weight care.

*You can place your first order after completing three months in the program.

** At-home lab tests are not available to NY residents due to state regulation of laboratory testing.

Question 8

What additional conditions are supported as part of the program?

Accepted Answer

As part of this program, we will provide additional care for the following conditions: high cholesterol and prediabetes.  If these conditions are detected while you are in the program, your clinician will work with you to prescribe additional medications, offer care, and recommend additional lab testing, as needed.

Question 9

What happens if my BMI falls below 27?

Accepted Answer

If your BMI falls below 27, you may no longer need medications and your insurance may no longer cover them. In this scenario, your healthcare provider will reevaluate whether you can continue on the program

Question 10

What are age restrictions for visits?

Accepted Answer

At this time, only patients aged 18+ are eligible for Weight Care+.

Question 11

What are the limitations of Weight Care+ for NY residents?

Accepted Answer

Due to state regulation of laboratory testing, we are currently unable to include at-home lab testing for NY residents.

This means that every three months, NY residents will be able to select either a 3-month supply of multivitamin gummies or a 3-month supply of omega-3 supplements as part of the program. If additional lab testing is required, your clinician will write you a lab order for Quest or another lab, which may be covered by insurance.

Question 12

What kinds of providers are available?

Accepted Answer

Your licensed board-certified nurse practitioners are qualified to prescribe medication, order lab tests, and assess your symptoms and health goals to create a customized care plan for you.

Question 13

Will I get to choose the provider I schedule an appointment with?

Accepted Answer

Yes, you can choose from the available providers licensed in your state when scheduling your appointment.

Question 14

Will I be able to speak to the same provider during follow-up visits?

Accepted Answer

In most cases, you can expect to speak with the same provider.  However, this cannot be guaranteed and depends on provider availability.

Question 15

How will my information be kept private?

Accepted Answer

Our services are HIPAA-compliant and follow privacy guidelines. We use industry-leading technology to ensure your personal information is kept safe and confidential.

Question 16

What is your cancellation and refund policy?

Accepted Answer

The Everlywell Weight Care+ program requires a 3-month or 12-month commitment, depending on your plan. In certain extenuating circumstances, we will offer a refund or early cancellation:

If you are not eligible for the program based on new lab results or factors that come to light after at least one virtual consult, you may cancel immediately but will not receive a refund for prior months.
If your insurance will not cover medication or if medication is too costly for you to proceed with the program, we will allow you to cancel immediately but will not refund prior months.

If you have questions or would like to request a refund or cancellation, please contact our Customer Care team at contact@everlywell.com.

Weight care for the whole you

Lose up to 15% of your body weight

Lose up to 15% of your body weight

Benefits you deserve at prices that make sense

Program cost

Additional costs dependent on insurance

Get the right tools to monitor and treat weight-related conditions

Regular 1:1s with a clinician²
Lifestyle and related condition support
Quarterly lab test or 3-month vitamin or supplement supply³
Writing and renewing prescriptions, if appropriate