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Still Have Questions?
Everlywell tests are currently available to residents in 49 U.S. states.
With the exception of the COVID-19 Test Home Collection Kit, we currently do not offer tests to residents of New York state. This is due to the state’s regulations around testing. We hope to eventually offer all of our tests in all 50 states.
At this time, we do not currently offer testing to minors. This is because we aren't able to irrefutably validate the guardianship of that minor. Everlywell and our Physician Network take those matters very seriously and as a result of it not being possible for us to confidently verify that guardianship, we cannot offer our testing for anyone under the age of 18.
Once your order is complete, your package will be shipped out of our fulfillment warehouse within 1 business day and you will receive your order within 2-8 business days. Once your sample reaches the lab, they will begin processing the sample. Typically, you will see your results within 5 business days of the lab having started the processing stage, depending on which test you ordered. For our COVID-19 Test Home Collection Kit, results are typically available within 24-48 hours after the lab receives your sample.
If you have questions about a specific order or sample, please email us directly at [email protected].
Please keep in mind that shipping times have been unpredictable recently and some customers are experiencing shipping delays or unusual issues with their tracking (you can find more about this on the USPS and UPS websites).
If there has not been any movement in your order or sample tracking for 5 days, please reach out to the Customer Care Team about the next steps.
Each laboratory we use to help you get tested is CLIA-certified, which means they must meet or exceed high precision, accuracy, and validity standards, obtain both state and federal certifications, and submit themselves to regular inspections as well as independent third-party performance verifications.
These labs perform regular quality assurance testing and are often the same labs many physicians use to perform their testing. If you want to find out more about their validation processes, please email us at [email protected].