Once your order is complete, your package will be shipped out of our fulfillment warehouse within 1 business day and you will receive your order within 2-8 business days. Once your sample reaches the lab, they will begin processing the sample. Typically, you will see your results within 5 business days of the lab having started the processing stage, depending on which test you ordered. For our COVID-19 Test Home Collection Kit, results are typically available within 24-48 hours after the lab receives your sample.
If you have questions about a specific order or sample, please email us directly at [email protected].
Please keep in mind that shipping times have been unpredictable recently and some customers are experiencing shipping delays or unusual issues with their tracking (you can find more about this on the USPS and UPS websites).
If there has not been any movement in your order or sample tracking for 5 days, please reach out to the Customer Care Team about the next steps.