Question 1

What are symptoms of an STD or STI?

Accepted Answer

Symptoms of a sexually transmitted disease or infection can include burning when urinating, pelvic pain, blisters or sores on or near the genitals, or pain while having sex. But many STDs and STIs have mild or no symptoms at all.

Question 2

Who should be tested for STDs and STIs?

Accepted Answer

Everyone who is sexually active should be tested for STDs at least once. The testing schedule depends on your age, sexual history, and if you are pregnant. If you have questions about when you should get tested, it is recommended that you speak with your healthcare provider to discuss your medical history and create an STD testing plan that is best for you.

Question 3

How are STDs and STIs diagnosed?

Accepted Answer

During your appointment, a clinician will evaluate your symptoms and sexual exposure history to help you determine the next best steps.

Question 4

How are STDs and STIs treated?

Accepted Answer

Many STDs and STIs can be treated with antibiotics or antiviral drugs. Some of these are one-time treatments, and others can be chronic or long-term therapies.

Question 5

What happens if STDs or STIs go untreated?

Accepted Answer

Left untreated, STDs and STIs can lead to infertility, birth defects, chronic pain, or neurological damage. Early treatment is key to preventing health complications associated with STDs.

Question 6

How can I tell the difference between a UTI and an STD or STI?

Accepted Answer

While sex can cause a urinary tract infection (UTI), a UTI is not a sexually transmitted disease or infection. Most UTIs are caused by a bacterial infection that can be treated with an antibiotic. Common UTI symptoms include pain while urinating or a persistent urge to urinate that doesn’t go away.

An STD can be caused by either a bacterium or virus, but infections almost always involve sexual activity. The best way to know if you have a UTI or STD is to talk with a healthcare provider about your symptoms. They can answer your questions and provide guidance on any testing you may need to determine your diagnosis.

Question 7

How long does it take for STD or STI symptoms to stop once treatment has started?

Accepted Answer

Depending on the infection, symptoms typically improve within a few days or up to two weeks after treatment.

Question 8

Can an STD or STI improve on its own?

Accepted Answer

There is little to no evidence showing that most STDs can go away on their own without treatment. Some infection symptoms can go away for periods of time, but frequently reappear at later times, often worse than before. Luckily, treatments are available for nearly every STI, and many can be fully cured.

Question 9

Who is at risk for STDs and STIs?

Accepted Answer

Your risk for getting an STD is higher if you have unprotected sex, have new or multiple sex partners, or use barrier methods such as condoms inconsistently.

Question 10

What is the best way to reduce the risk of getting an STD or STI?

Accepted Answer

Practicing safe sex, which can include barrier methods such as condoms, can reduce the risk of acquiring or transmitting STDs. Vaccines can also help prevent certain STDs.

Question 11

How long does it take for an STD or STI to show up on a test?

Accepted Answer

Some STDs show up on tests within a few days of exposure, while others can take up to three months. If you get tested for an STD immediately after possible exposure, the test may not be able to detect the STD because it takes time for your body’s immune system to respond to infections.

Question 12

Can I get a prescription during my visit?

Accepted Answer

Your clinician will review your medical history and symptoms during your visit and together, you can make a plan that is right for you.

Question 13

Is a telehealth visit for STDs or STIs right for me?

Accepted Answer

A telehealth visit may be right for you if you have been exposed to an STD or have mild symptoms such as:

Pain or burning when urinating
Pelvic pain
Pain during sex
Itching, redness, or sores around the genitals or mouth
Unusual discharge from the penis or vagina
Abnormal vaginal odor

However, a Virtual Care Visit may not be right for you if you have severe symptoms that may indicate a more serious infection. In-person care is recommended if you:

Are pregnant
Have a compromised immune system (HIV, lupus, rheumatoid arthritis, cancer, transplant, etc.)
Are experiencing flu-like symptoms (fever greater than 100.4°F or 38°C lasting more than two days, chills, feeling very tired, etc.)

Question 14

What states are eligible for on-demand consults?

Accepted Answer

On-demand consults (within 60 min) are currently available for STI consults in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, ID IA, KS, KY, ME, MD, MI, MN, MT, NE, NV, NH, NY, NM, NC, ND, OH, OR, RI, SD, TN, TX, UT, VT, VA, WA, WY.

All other states are able to schedule future appointments with a clinician at a date and time of their choosing.

Question 15

Insurance coverage for on-demand appointments

Accepted Answer

Given the immediacy of an on-demand appointment, insurance processing may not be completed prior to your appointment, and you will likely be notified of your insurance coverage after your consultation. If coverage is insufficient you will be responsible for paying the cash price of up to $59.

Question 16

What does a discreet virtual care visit entail?

Accepted Answer

Your Virtual Care Visit will include a 20 to 30 minute comprehensive video call with a licensed board-certified nurse practitioner — all from the comfort of your own home. Your provider will ask questions to learn about your symptoms, health concerns, and goals. They will work with you to create an actionable, personalized care plan that may include lab testing, one-time prescriptions, and lifestyle recommendations.

Question 17

How should I share my concerns about STDs and STIs with my healthcare provider?

Accepted Answer

Be open and honest with your healthcare provider when sharing details about your sexual history, and be ready to provide the following details during your visit:

If you’ve been sexually active in the last year
Whether you have sex with men, women, or both
How many sexual partners you’ve had in the past 12 months
If you have anal, oral, or vaginal sex
Which measures you have taken to protect yourself from STDs

Question 18

What are the age restrictions for virtual visits?

Accepted Answer

At this time, Virtual Care Visits are for patients aged 18 and above.

Question 19

What kinds of providers are available for virtual care visits?

Accepted Answer

Your licensed board-certified nurse practitioners are qualified to prescribe medication, order lab tests, and assess your symptoms and health goals to create a customized care plan for you.

Question 20

Will I get to choose the provider I schedule an appointment with?

Accepted Answer

For scheduled visits, we’ll show you the providers who have availability and are licensed in your state.

On-demand consults will be scheduled with the first available provider that is licensed in your state.

Question 21

Which insurance plans are accepted?

Accepted Answer

Many major insurance plans are accepted. To confirm if your specific plan is accepted, schedule your visit and enter your insurance information to have a payer eligibility check conducted. Before your scheduled appointment, you will receive an email from our partner, OpenLoop, with more details about your estimated costs and insurance eligibility.

Please note: We do not accept Medicare Part B or Medicaid fee-for-service coverage. However, we do accept Medicare Advantage and Medicaid managed care plans.

Question 22

Are tests covered by insurance?

Accepted Answer

At this time, Everlywell tests are not covered by insurance. Everlywell tests are at-home lab tests that do not require an office visit. Everlywell tests are typically priced lower than out-of-pocket costs associated with such visits and in-person tests. Alternatively, recommended lab tests may be covered by your insurance plan but may require visiting a lab in-person to collect your sample. Please contact your insurance carrier to confirm.

Question 23

Are prescriptions covered by insurance?

Accepted Answer

Some prescriptions may be covered by your insurance plan. Please contact your insurance carrier to confirm.

Question 24

Am I able to speak to a provider about past test results?

Accepted Answer

The Virtual Care Visit is all about you. That means you help set the focus of the visit. If you have lab results you’d like to walk through, please have them ready to share with your clinician. Check out the support guide to see how to securely upload your results prior to your appointment. Note that in the event you share older test results, your provider may recommend updated testing, but this may still provide a great starting point for a meaningful discussion.

Question 25

If I need a follow-up visit, will I be able to speak to the same provider?

Accepted Answer

If any follow-up care is advised, a certified medical assistant will schedule a follow-up appointment for you. You can speak to the same provider, based on provider availability.  Please note that any follow-up appointments are considered separate from the initial appointment and will come at an additional cost.

Question 26

How will my information be kept private?

Accepted Answer

Our services are HIPAA-compliant and follow privacy guidelines. We use industry-leading technology to ensure your personal information is kept safe and confidential.

Question 27

Can I cancel after I find out the costs?

Accepted Answer

For scheduled consults, you can manage your appointment and cancellations by clicking “Manage Appointment” on your My Everly account. If you need to speak with someone about canceling your appointment, you can also contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *If you do not give at least 24 hours notice before canceling a scheduled visit, you will be charged a $25 no-show fee.

For on-demand consults, If you need to speak with someone about rescheduling your appointment, you can contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *No fee will be assessed for canceling your on-demand consults at this time.

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