Question 1

What are symptoms of the flu?

Accepted Answer

Mild flu symptoms may include muscle or body aches, fever or feeling feverish, chills, cough, sore throat, runny or stuffy nose, headache, and fatigue. However, some people experience more serious symptoms such as difficulty breathing or shortness of breath, pain or pressure in the chest or abdomen, dizziness, confusion, seizures, and others. If you are experiencing any severe flu symptoms, please seek in-person care right away.

Question 2

How long does the flu last?

Accepted Answer

Most symptoms of the flu go away within a few days to a couple of weeks, but it can take longer for some people to fully recover.

Question 3

Who is at higher risk for severe flu complications?

Accepted Answer

People who are pregnant
Children younger than 5
Adults over 50
People at higher weights
Healthcare workers
American Indians and Alaskan Natives
People with certain health conditions like diabetes, asthma, heart disease, sickle cell anemia, kidney disease, liver disease, lung disease, metabolic disorders, or weakened immune system

Question 4

What treatments are available for the flu?

Accepted Answer

The flu is caused by viruses in the Influenza family. This means that flu treatments consist of antiviral medicines—three commonly prescribed drugs include oseltamivir (Tamiflu®), zanamivir (Relenza®), and peramivir (Rapivab®). These medications, which can help treat Influenza A and B, work by interfering with an enzyme (neuraminidase) on the surface of the virus, which then prevents the release of more virus particles from infected host cells.

Question 5

Is testing required?

Accepted Answer

In some cases your healthcare provider may recommend additional testing before prescribing treatment, but if you have already tested positive for the flu, or have been exposed to someone who has, be sure to share that information with your provider during your appointment.

Question 6

Can I get a prescription with this program?

Accepted Answer

Your clinician can provide a diagnosis and prescribe medication during your appointment, when applicable.

Question 7

What does a discreet virtual care visit entail?

Accepted Answer

Your Virtual Care Visit will include a 20 to 30 minute comprehensive video call with a licensed board-certified nurse practitioner — all from the comfort of your own home. Your provider will ask questions to learn about your symptoms, health concerns, and goals. They will work with you to create an actionable, personalized care plan that may include lab testing, one-time prescriptions, and lifestyle recommendations.

Question 8

What are the age restrictions for virtual visits?

Accepted Answer

At this time, Virtual Care Visits are for patients aged 18 and above.

Question 9

What kinds of providers are available for virtual care visits?

Accepted Answer

Your licensed board-certified nurse practitioners are qualified to prescribe medication, order lab tests, and assess your symptoms and health goals to create a customized care plan for you.

Question 10

Will I get to choose the provider I schedule an appointment with?

Accepted Answer

For scheduled visits, we’ll show you the providers who have availability and are licensed in your state.

On-demand consults will be scheduled with the first available provider that is licensed in your state.

Question 11

Which insurance plans are accepted?

Accepted Answer

Many major insurance plans are accepted. To confirm if your specific plan is accepted, schedule your visit and enter your insurance information to have a payer eligibility check conducted. Before your scheduled appointment, you will receive an email from our partner, OpenLoop, with more details about your estimated costs and insurance eligibility.

Please note: We do not accept Medicare Part B or Medicaid fee-for-service coverage. However, we do accept Medicare Advantage and Medicaid managed care plans.

Question 12

Are tests covered by insurance?

Accepted Answer

At this time, Everlywell tests are not covered by insurance. Everlywell tests are at-home lab tests that do not require an office visit. Everlywell tests are typically priced lower than out-of-pocket costs associated with such visits and in-person tests. Alternatively, recommended lab tests may be covered by your insurance plan but may require visiting a lab in person to collect your sample. To confirm coverage, contact your insurance carrier directly.

Question 13

Are prescriptions available? Are prescriptions covered by insurance?

Accepted Answer

Yes, some one-time prescriptions are available for eligible patients. However, recurring prescriptions that require long-term care (i.e. for depression, anxiety, thyroid conditions, etc.) are not supported. If your clinician determines that a one-time prescription is recommended, they will send a prescription to your pharmacy of choice. If your clinician determines that a refillable prescription for a chronic condition may be needed, they can assist with finding appropriate care from another provider.

Some prescriptions may be covered by your insurance plan. Please contact your insurance carrier to confirm.

Question 14

Am I able to speak to a provider about past test results?

Accepted Answer

The Virtual Care Visit is all about you. That means you help set the focus of the visit. If you have lab results you’d like to walk through, please have them ready to share with your clinician. Check out the support guide to see how to securely upload your results prior to your appointment. Note that in the event you share older test results, your provider may recommend updated testing, but this may still provide a great starting point for a meaningful discussion.

Question 15

If I need a follow-up visit, will I be able to speak to the same provider?

Accepted Answer

If any follow-up care is advised, a certified medical assistant will schedule a follow-up appointment for you. You can speak to the same provider, based on provider availability.  Please note that any follow-up appointments are considered separate from the initial appointment and will come at an additional cost.

Question 16

How will my information be kept private?

Accepted Answer

Our services are HIPAA-compliant and follow privacy guidelines. We use industry-leading technology to ensure your personal information is kept safe and confidential.

Question 17

Can I cancel after I find out the costs?

Accepted Answer

For scheduled consults, you can manage your appointment and cancellations by clicking “Manage Appointment” on your My Everly account. If you need to speak with someone about canceling your appointment, you can also contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *If you do not give at least 24 hours notice before canceling a scheduled visit, you will be charged a $25 no-show fee.

For on-demand consults, If you need to speak with someone about rescheduling your appointment, you can contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *No fee will be assessed for canceling your on-demand consults at this time.

Get treatment for the flu on your terms

Online flu visit pricing

With insurance

Cash pay (without insurance)

Treat flu symptoms online

Make right-for-you medical decisions

Get high quality medical advice

Identify and treat your flu symptoms