Question 1

How does Everlywell+ work?

Accepted Answer

To become an Everlywell+ member, simply visit the enrollment page and sign up for your subscription. Once you’ve signed up, you can use your monthly credit to select an at-home lab test of your choice. It will be mailed to you with easy-to-understand instructions and all the necessary materials to collect your sample. You can test monthly or save up credits for tests that require two, three, or four credits instead of one. After you collect your sample, you can send it to a CLIA-certified lab with the prepaid shipping label provided with your test and receive digital results within days. You’ll also get 20% off any additional tests as long as your membership is active.

Question 2

How do I use my credit for ordering an at-home lab test?

Accepted Answer

Go to everlywell.com/dashboard. Log in with your username and password. Select the qualifying at-home lab test you’d like to receive. Check out (your credit will automatically apply on the order confirmation screen). Wait for your package to arrive in a discreet, unmarked package.

Question 3

How do I receive a lab test?

Accepted Answer

Once you select an at-home lab test of your choice, the test will be mailed to the provided shipping address in unmarked, discreet packaging.

Question 4

How do I know when to select a lab test?

Accepted Answer

After you log in at everlywell.com/dashboard, you’ll be taken to your membership page where you’ll see a list of available at-home lab tests to select from. You can also browse tests within any of the product pages and select your lab test from there. Just make sure you’re logged in to receive your credit or membership discount.

Question 5

What if I don't want to order a lab test this month?

Accepted Answer

Any unused credits for tests will roll over to the next month. Credits will expire after 12 months or at the end of the billing cycle in which your membership is canceled.

Question 6

How do I cancel my membership?

Accepted Answer

If you’ve signed up for the Monthly Plan, you can cancel your membership any time by emailing our Customer Care Team at contact@everlywell.com. If you’ve signed up for the 12-month Yearly Plan, you are required to continue paying the monthly fee until the end of the 12-month term. Once your 12-month term is over, you can cancel your membership by emailing our Customer Care Team at contact@everlywell.com. Please contact our Customer Care Team at contact@everlywell.com with any questions about account management.

Question 7

Do I get a refund for unused credits after I cancel my subscription?

Accepted Answer

We do not issue refunds for credits that haven’t been used after subscription cancellations, but you will have an opportunity to redeem any remaining credits before your account is closed. After your account is closed, remaining unused credits will disappear.

Question 8

Which lab tests are included in the Everlywell+ membership? Can credits be redeemed on all at-home lab tests?

Accepted Answer

All tests that are currently available for sale on everlywell.com may be redeemed with your credits. See all Everlywell at-home lab tests here.

Question 9

What is included in the Everlywell+ membership?

Accepted Answer

Earn one credit every month to count toward your choice of any at-home lab tests. Enjoy an exclusive 20% discount off additional tests for the duration of your membership. Physician-reviewed results you can take action on.

Question 10

Do I have to commit to being a member for any period of time?

Accepted Answer

We have two pricing plans available. If you choose the Yearly Plan, you are selecting a plan that requires a 12-month commitment. If you choose a Monthly Plan, you can pause or cancel your month-to-month subscription at any time. If you choose to cancel, it’s as simple as contacting our Customer Care Team at contact@everlywell.com. Be sure to use all existing credits before you go — they expire when you cancel your membership.

Question 11

Do my credits expire?

Accepted Answer

Yes, your credits will expire after 12 months or at the end of term in which your membership is canceled.

Question 12

If I make a purchase using product credit, can I return it?

Accepted Answer

Membership products are eligible for our return policy. Check out information about our return policy and process here.

Question 13

How many credits does each Everlywell test cost?

Accepted Answer

One credit: Cholesterol & Lipids Test; HbA1c Test; Testosterone Test; Chlamydia & Gonorrhea Test; HIV Test; Vitamin D Test; Syphilis Test; Trichomoniasis Test; Hepatitis C Test; HPV Test - Female; FIT Colon Cancer Screening Test. Two credits: Thyroid Test; Vitamin D & Inflammation Test; Metabolism Test; Heart Health Test; Celiac Disease Screening Test; Lyme Disease Test; Postmenopause Test; Perimenopause Test. Three credits: Food Sensitivity Test; STD Test - Female; STD Test - Male; Women's Fertility Test; Food Allergy Test. Four credits: Food Sensitivity Comprehensive Test; Women's Health Test; Men's Health Test; Indoor & Outdoor Allergy Test.

Question 14

Can I order more than one test at a time if I have enough credits?

Accepted Answer

Yes, you can order more than one test at a time with your available credits.

Question 15

Additional questions?

Accepted Answer

Contact the customer service team or review the Everlywell+ Terms and Conditions.

Everlywell+

What's included?

Feel more confident in your sexual and reproductive health. Monitor and manage ongoing conditions with help from a doctor.

Earn credits, save on tests

Life can be complicated, getting the care you need doesn’t have to be

Your partner in feeling your best