Question 1

What does a discreet virtual care visit entail?

Accepted Answer

Your Virtual Care Visit will include a 20 to 30 minute comprehensive video call with a licensed board-certified nurse practitioner — all from the comfort of your own home. Your provider will ask questions to learn about your medical history, symptoms, health concerns, and goals. They will work with you to create an actionable, personalized care plan that may include lab testing, STD screening, one-time prescriptions, and lifestyle recommendations.

Question 2

What are the age restrictions for virtual visits?

Accepted Answer

At this time, Virtual Care Visits are for patients aged 18 and above.

Question 3

How long will my visit be?

Accepted Answer

The length of your appointment will depend on the topics you discuss with your provider. A typical visit will be 20 minutes long but can range from 20 to 30 minutes depending on the complexity of your case. Your providers’ schedules are maintained to give you the best, most attentive care possible.

Question 4

What is the average wait time to book an appointment?

Accepted Answer

Appointments are available within 3 hours of booking, Monday through Friday, 7 a.m. to 7 p.m. CST. This is to provide adequate time for you to receive your insurance pricing estimate via email. If you have issues with scheduling, please view our Support Site FAQ for more information.

Question 5

Is there any type of care I should NOT expect to receive (e.g., mental health care)?

Accepted Answer

A Virtual Care Visit is a starting point to help you understand symptoms, speak with an expert, and devise a care plan with next steps like prescriptions, at-home testing, lab testing, lifestyle changes, or more. If you have not yet been diagnosed with a condition and want to better understand what might be going on, this offering is for you.

Virtual Care Visits are not for patients experiencing life-threatening symptoms or patients who have already been diagnosed with a condition and who are interested in recurring prescriptions or ongoing management of a chronic condition.

Examples of care that is NOT supported:

Prescriptions for antidepressants or antianxiety medication
Ongoing weight management/weight loss programs
Ongoing mental healthcare (therapy)
Erectile dysfunction prescriptions
Birth control
Preconception support
Hormone replacement therapy
PrEP
Long-term management of diagnosed conditions such as diabetes, celiac disease, HIV, etc.
Life-threatening symptoms, such as the following. If you are currently experiencing any of the following symptoms, please seek medical attention right away.
- Tightening of your airways, wheezing, continuous chest pain or tightness, or being unable to breathe
- Rapid pulse, dizziness, lightheadedness, or fainting
- Change in mental status (such as confusion, difficulty waking up or staying awake)
- Severe or persistent vomiting or diarrhea
- Worsening of chronic medical conditions
- Concerns about your mental well-being
- Thoughts about harming yourself or others
- Prolonged sadness, depression, or anger
- Any other emergency signs or symptoms

Question 6

What kinds of providers are available for virtual care visits?

Accepted Answer

Your licensed board-certified nurse practitioners are qualified to prescribe medication, order lab tests, and assess your symptoms and health goals to create a customized care plan for you.

Question 7

Will I get to choose the provider I schedule an appointment with?

Accepted Answer

For scheduled visits, we’ll show you the providers who have availability and are licensed in your state.

On-demand consults will be scheduled with the first available provider that is licensed in your state.

Question 8

Which insurance plans are accepted?

Accepted Answer

Many major insurance plans are accepted. To confirm if your specific plan is accepted, schedule your visit and enter your insurance information to have a payer eligibility check conducted. Before your scheduled appointment, you will receive an email from our partner, OpenLoop, with more details about your estimated costs and insurance eligibility.

Please note: We do not accept Medicare Part B or Medicaid. However, we do accept Medicare Advantage.

Question 9

How much will a virtual visit cost with insurance?

Accepted Answer

Once you click ’Schedule Now,’ we’ll move you through a quick and easy process to verify insurance information and pricing. You will receive an email before your scheduled appointment or within one business day from Everlywell partner, OpenLoop, about your estimate and insurance eligibility. This will typically be your copay or an amount based on your deductible. Many major insurance plans are accepted.

Please note: We do not accept Medicare Part B or Medicaid. However, we do accept Medicare Advantage.

Please view our Support Site FAQ for more information.

Question 10

Are prescriptions available? Are prescriptions covered by insurance?

Accepted Answer

Yes, some one-time prescriptions are available for eligible patients. However, recurring prescriptions that require long-term care (i.e. for depression, anxiety, thyroid conditions, etc.) are not supported. If your clinician determines that a one-time prescription is recommended, they will send a prescription to your pharmacy of choice. If your clinician determines that a refillable prescription for a chronic condition may be needed, they can assist with finding appropriate care from another provider.

Some prescriptions may be covered by your insurance plan. Please contact your insurance carrier to confirm.

Question 11

Are tests covered by insurance?

Accepted Answer

At this time, Everlywell tests are not covered by insurance. Everlywell tests are at-home lab tests that do not require an office visit. Everlywell tests are typically priced lower than out-of-pocket costs associated with such visits and in-person tests. Alternatively, recommended lab tests may be covered by your insurance plan but may require visiting a lab in person to collect your sample. To confirm coverage, contact your insurance carrier directly.

Question 12

Am I able to speak to a provider about past test results?

Accepted Answer

The Virtual Care Visit is all about you. That means you help set the focus of the visit. If you have lab results you’d like to walk through, please have them ready to share with your clinician. Check out the support guide to see how to securely upload your results prior to your appointment. Note that in the event you share older test results, your provider may recommend updated testing, but this may still provide a great starting point for a meaningful discussion.

Question 13

If I need a follow-up visit, will I be able to speak to the same provider?

Accepted Answer

If any follow-up care is advised, a certified medical assistant will schedule a follow-up appointment for you. You can speak to the same provider, based on provider availability.  Please note that any follow-up appointments are considered separate from the initial appointment and will come at an additional cost.

Question 14

What kind of next steps might come from this visit?

Accepted Answer

Your provider will document a care plan for each visit that can be found in your My Everly account once the visit concludes. The care plan will include a summary of your visit and personalized next step recommendations. Your plan may include at-home or in-lab testing, one-time prescriptions, and imaging referrals.

Question 15

How will my information be kept private?

Accepted Answer

Our services are HIPAA-compliant and follow privacy guidelines. We use industry-leading technology to ensure your personal information is kept safe and confidential.

Question 16

Can I cancel after I find out the cost of the visit?

Accepted Answer

For scheduled consults, you can manage your appointment and cancellations by clicking “Manage Appointment” on your My Everly account. For on-demand consults, if you need to speak with someone about rescheduling your appointment, you can contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *If you miss an on-demand appointment or do not give at least 24 hours notice before canceling a scheduled visit, you will be charged a $25 fee.

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