Young woman with laptop getting diagnosis online

What diagnoses can you get online?

Written on December 22, 2022 by Gillian (Gigi) Singer, MPH, Sexuality Educator & Certified Sexologist. To give you technically accurate, evidence-based information, content published on the Everlywell blog is reviewed by credentialed professionals with expertise in medical and bioscience fields.

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Are telehealth diagnoses accurate?

In September of 2022, a study by the Mayo Clinic found that telehealth diagnoses are accurate when compared to in-person care diagnoses [1]. The study’s “findings suggest that video telemedicine visits yield a high degree of diagnostic concordance to in-person visits for most new clinical concerns” [1].

This means that diagnoses of new clinical concerns were the same for telehealth and in-person providers in about 90% of cases [2]. For some medical specialties, that number increased to even 96% [2].

Telehealth provides access to care from our homes that, for the most part, did not exist prior to the COVID-19 pandemic. This type of care opens doors to those living in rural areas, those with limited mobility, and those who lack access to healthcare for any number of reasons — whether that is discrimination, limited transportation, a compromised immune system, or a lack of childcare.

Everlywell’s Virtual Care Visits

Everlywell is at the forefront of virtual care, with over one million people having used Everlywell’s at-home tests and digital platform to manage their own health and wellness.

With Everlywell, Americans have access to affordable at-home lab testing that provides insightful results with actionable next steps. Not only can you get test results that your body can count on, but you can also get same-day, fast, and easy telehealth visits where licensed clinicians make it simple for you to address your health needs with high-quality care, prescriptions, and recommendations — all through video calls.

What kinds of care does Everlywell provide?

Our Virtual Care Visits are a great starting point to help you understand symptoms, speak with an expert, and devise a care plan with next steps like prescriptions, at-home testing, lab testing, lifestyle changes, and more.

While we would love to support all your needs, our services are not designed to be used by people with life-threatening symptoms or patients who have already been diagnosed with a condition and are seeking ongoing care. That said, there are plenty of symptoms that Everlywell can help you with by giving you personalized treatment plans or one-time prescriptions.

We frequently provide care for:

  • Headaches
  • Fatigue
  • Weight changes
  • Stomach pain
  • Burning with urination
  • Rash/Hives
  • Changes in hair, skin, nails
  • Problems sleeping
  • Cold & flu
  • COVID-19
  • UTIs
  • Minor skin issues (e.g., steroid cream RX)

Diagnostic testing

Everlywell offers four diagnostic test panels:

  • Chlamydia and Gonorrhea Test
  • Thyroid Test
  • Trichomoniasis Test
  • Lyme Disease Test

For these at-home lab tests, if your results identify a marker as “detected” or are “positive,” you will be offered a consultation with a board-certified physician licensed in your state of residence at no additional cost to you. When appropriate and in states where it is permitted by law, the physician may prescribe treatment.

Care and treatments we do not provide:

  • Prescriptions for antidepressants or antianxiety medication
  • Ongoing weight management/weight loss programs
  • Ongoing mental healthcare (therapy)
  • Erectile dysfunction prescriptions
  • Birth control
  • Preconception support
  • Hormone replacement therapy
  • PrEP
  • Long-term management of diagnosed conditions such as diabetes, celiac disease, HIV, etc.
  • Life-threatening symptoms, such as the following. If you are currently experiencing any of the following symptoms, please seek medical attention right away.
  • Tightening of your airways, wheezing, continuous chest pain or tightness, or being unable to breathe
  • Rapid pulse, dizziness, lightheadedness, or fainting
  • Change in mental status (such as confusion or difficulty waking up or staying awake)
  • Severe or persistent vomiting or diarrhea
  • Worsening of chronic medical conditions
  • Concerns about your mental well-being
  • Thoughts about harming yourself or others
  • Prolonged sadness, depression, or anger
  • Any other emergency signs or symptoms

Getting care with Everlywell

With telehealth from Everlywell, you are just three simple steps away from talking to a provider:

  1. Create your profile online, fill out your medical history, and check to see if your insurance is accepted.
  2. Schedule your online visit.
  3. Receive a care plan to address your needs and symptoms, which may include testing, prescriptions, and lifestyle recommendations.

Depending on your insurance, you pay between $10 and $60. Many major insurance plans are accepted.

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  1. Demaerschalk BM, Pines A, Butterfield R. Clinician diagnostic concordance with video telemedicine at Mayo Clinic from March to June 2020. JAMA Network Open. URL. Published September 2, 2022. Accessed December 20, 2022.
  2. Henry TA. Telehealth, in-person diagnoses match up nearly 90% of the time. American Medical Association. URL. Published October 10, 2022. Accessed December 20, 2022.
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