Health Plan Solutions

Closing care gaps is just the start

We provide a holistic approach that integrates the entire care journey for members, health plans, and providers.

Partner with us

A unified solution for more impactful programs

Deliver member-centric programs that drive actionable results

Increase compliance rates and member satisfaction through innovative digital engagement capabilities

Eliminate operational burdens with a single solution that provides end-to-end program management

Happier members and improved health outcomes

48%

Increased resulted rates for historically non-compliant members year over year by 48%*

>70

world-class client and customer Net Promoter Score

2M

2M gap closures in 2020 for health plan members supported through our virtual care platform **

2x

first-time participants with abnormal test results are up to 2x more likely to seek appropriate care *

How it Works:

Understand

We create a program design based upon multiple factors, including medical history and risk, to optimize impact

Engage

Our personalized omnichannel engagement capabilities motivate members to take action

Connect

We offer consumer-friendly at-home lab tests and manage all fulfillment and operational needs

Inform

Members are continuously notified on the status of their sample, and we provide program education and support services for the optimal experience

Care

We provide real-time reporting insights, clinical oversight, and telehealth for member care coordination

Engagement that meets the member where they are

Phone

Custom IVR scripts, live agents, text/SMS

In-home Visit

Collaboration with an in-home health partner to close more care gaps

Telehealth Consult

Physician oversight and telehealth consultations

Pharmacy

Remote pharmacist outreach, on-site kit distribution, education, and support

Online

Co-branded online experience

Co-branded, custom email templates targeting specific segments

Physical Kits

Custom branding experience inside or outside kit

Direct Mail

Co-branded and customized letters/postcards sent to members